Security Monitoring in your Atlanta Home

A Commitment to Quality and Reliability

Since we began offerring security monitoring to our customers our choice in a security monitoring partner has been very important.   Atlanta Audio & Automation partners with Rapid Response for monitoring the safety of our customers homes.  There are three main factors why we chose them as our partner: Reliability of power and internet connection, data security, and quality of customer service.

Since the onset of professional monitoring, the importance of data, power, and telecommunications redundancy has been widely acknowledged. Redundancy is critical to protecting lives and property.

A Security Monitoring Company that Exceeds all Minimum requirements

Rapid Response was built upon the philosophy of always exceeding all minimum requirements for redundancy and providing the most sophisticated level of service to their customers.

Rapid Response has always maintained at least double the UL power supply requirements which backup not only the critical operations, but all aspects of the facility, in addition to having automatic failover capability to any of their two other locations.

There are three main factors that can jeopardize the value of professional monitoring services when monitoring from your Atlanta home:

1. Reliability of Power and Internet Connection

Each of their facilities is designed to run on a primary generator set as the main source of power should there ever be a grid outage. This high-end equipment has the fuel storage, duty rating, and reliability to provide full-time, full-capacity electricity. Rapid Response has enough private power generation at each of their Command Centers to ensure ongoing power indefinitely.  

2. Data Security When monitoring from home

Confidential account information is easily accessible by non-authorized personnel. Even employees themselves could misuse or leak personal information, intentionally or not. Moreover, at-home monitoring Specialists are susceptible to the same risks they monitor for, including burglaries and fires. In contrast, our 24/7 security guards, coupled with multiple biometrics and card access scanners, guarantee that only authorized personnel are granted access into our Monitoring Centers. With In-Facility Monitoring,  our customers can be assured that their accounts remain in safe hands.

3. Quality of Customer Service

Monitoring systems from home results in countless opportunities for Specialists to be disrupted, leading to missed alarms, delayed responses, and increased room for error. Whether it is a child demanding attention, a dog barking, a delivery person ringing the doorbell, a smoke detector going off, or a cat stepping on the keyboard, among many others, these distractions impact the quality and reliability of monitoring services. Even if the interruptions are short-lived, they can be enough to cause the Monitoring Specialist to miss critical details. Imagine your system goes off, a Specialist calls, and then gets distracted by their child demanding attention. Imagine they are dispatching first responders, and they give the wrong address because their dog is barking incessantly… In an emergency, seconds save lives, and a small mistake could prevent first responders from assisting someone in need. In the Rapid Monitoring Centers, not only are these situations not a concern, but they also take additional measures to minimize distractions and create an optimal work environment for monitoring: 

The Value of Professional security Monitoring

Professional monitoring enhances the power of security systems.   Security systems with professional monitoring are considered the standard for safety, theft prevention, and threat detection for homes and businesses. They have a strong and straightforward value proposition, as consumers and companies alike worry over the safety and security of their homes, businesses, loved ones, employees, assets and personal property.

Professional monitoring provides users 24/7 real-time monitoring through dedicated staff, from a certified Monitoring Center with facility redundancies and fail-safes, where they receive alerts when an alarm is triggered, verify the alert with the user, and request emergency response if necessary.  The value of professional security monitoring is in the dedicated and trained staff that will always be available if an emergency occurs.  Most professional monitoring centers filter between 80 to 90 percent of all alarm events and only deliver the rest as calls for service. 

If your interested in finding out more about our security monitoring and video surveillance survices, give our team at Atlanta Audio & Automation a call, or fill out our online contact form to schedule a no-obligation consultation with us..   We look forward to hearing from you soon!